Refund Policy

This policy explains when refunds may be available for digital WishWall purchases processed through Paddle.

Walls and wishes are digital goods. After payment is confirmed, we begin delivering the product by creating or publishing your content on the Service (subject to moderation).

We will refund or ask Paddle to refund when:

1. (1)You were charged but the purchase failed to create a wall or wish due to a verified technical error on our side
2. (2)You were charged twice for the same intended purchase

1. (1)The wish or wall is already publicly published and available on the map or wall canvas
2. (2)You simply changed your mind after the content was delivered and published
3. (3)Content was rejected or removed for violating our Terms (illegal, abusive, spam, or similar)
4. (4)Issues caused by your device, network, or failure to save a manage token

Email support@wishwall.world with:

1. (1)The wall or wish ID (from the URL if available)
2. (2)Approximate purchase time and amount
3. (3)Paddle receipt / order email if you have it
4. (4)A short description of the problem

We aim to respond within a few business days. Approved refunds are processed through Paddle to your original payment method; timing depends on Paddle and your bank or card issuer.

Please contact us before opening a dispute with your bank. Unresolved chargebacks may lead to suspension of related walls or wishes.

Refunds and billing help: support@wishwall.world.