Refund Policy

This Refund Policy covers paid WishWall products: Standard Walls (USD $10) and Wishes (USD $1). Payments are processed by Paddle as Merchant of Record.

Digital products

Walls and wishes are digital goods. After payment is confirmed, we begin delivering the product by creating or publishing your content on the Service (subject to moderation).

When refunds are available

We will refund or ask Paddle to refund when:

• You were charged but the purchase failed to create a wall or wish due to a verified technical error on our side
• You were charged twice for the same intended purchase
• You request a refund within 14 days of purchase and the wall or wish has not yet become publicly visible (for example still pending payment confirmation or moderation that never completed)

When refunds are generally not available

• The wish or wall is already publicly published and available on the map or wall canvas
• You simply changed your mind after the content was delivered and published
• Content was rejected or removed for violating our Terms (illegal, abusive, spam, or similar)
• Issues caused by your device, network, or failure to save a manage token

How to request a refund

Email support@wishwall.world with:

• The wall or wish ID (from the URL if available)
• Approximate purchase time and amount
• Paddle receipt / order email if you have it
• A short description of the problem

We aim to respond within a few business days. Approved refunds are processed through Paddle to your original payment method; timing depends on Paddle and your bank or card issuer.

Chargebacks

Please contact us before opening a dispute with your bank. Unresolved chargebacks may lead to suspension of related walls or wishes.

Contact

Refunds and billing help: support@wishwall.world.